Unwanted products

An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

Please note that we are unable to accept any returned e-liquids that have no seal or have been used in any way, as this would constitute a health and safety risk due to hygiene purposes.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

In order for us to process a return, please contact us via Email ccrvape@outlook.com  or call 01432 352767

Faulty products

If your product develops a fault, we try to make our returns or repair service as painless as possible.

If the fault occurs within 30 days of purchase (or Delivery) we will always offer you either a repair, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

** All Disposable Devices **

We do not accept returns on disposable devices under any circumstances. This is due to hygiene and the nature of the device, they are built to be extremely short term. we do our best to ensure we get the highest quality products and do all due diligence needed to avoid fakes but there are strictly no returns.

Damaged products 

If you unpack your product and find it damaged, you can return the product to one of our stores within 48 hours of purchase or delivery.

In order for us to process a return, please contact us via Email ccrvape@outlook.com  or call 01432 352767

Refunds

Refunds are contingent upon inspection of item(s) once we receive it.  You must contact us within 14 days of purchase date to request refund.   Items returned after 14 days will not be refunded.  You will be responsible for shipping the item(s) back to us along with the Order Number. Shipping with tracking is highly advise as we are not responsible for undelivered packages.

Missing or Damaged Items

If you find a product missing from your delivery, a fault or damaged item in your delivery please contact us here. Missing, damaged or not required items must be reported within 48 hours of receipt of delivery. Claims outside of the above timescale will not be considered. Your statutory rights are not affected

Next Steps

In order for us to process a return, please contact us via Email ccrvape@outlook.com  or call 01432 352767